Responsible Gaming

We take player safety seriously and provide clear tools and guidance to help everyone play within their means. Our approach puts practical controls in place, helps spot risky behaviour early, and connects people with professional support when needed. The following page explains how we help customers manage play, set limits, pause or close accounts, and find external counselling. Use these measures at any time - they are available to all account holders and designed to keep play responsible and under personal control.

Vegasnow Responsible Gambling

Policy focused on preventing harm and promoting safe play. Controls are available in account settings and via support. Availability depends on account eligibility and regional rules.

Player Protection Principles

Protecting vulnerable people is central. We maintain basic safeguards, encourage self-assessment, and limit access for underage users. Decisions are guided by clear, practical rules rather than marketing messages.

Tools to Manage Your Play

Deposit and Loss Limits

Set daily, weekly and monthly deposit limits from your account. Loss limits can be applied to cap net losses over chosen timeframes. Changes may require a waiting period before higher limits take effect.

Time Limits and Reality Checks

Use session timers and reality checks to monitor play length. Timers prompt you to take breaks and can be set to remind you at regular intervals.

Temporary Time-Outs

Short voluntary pauses are available if you need an immediate break. Time-outs suspend gambling access for a set period and can be lifted once the period ends.

Self-Exclusion

Longer self-exclusion blocks account access for the chosen duration. Accounts remain closed during exclusion and re-opening follows a formal process to ensure the exclusion is respected.

Recognising Problematic Behaviour

Warning signs include chasing losses, increased deposit frequency, hiding activity, neglecting responsibilities, and anxiety about play. If you notice these behaviours in yourself or others, consider using limits or self-exclusion.

Guidance for Staying in Control

Set budgets before you play and stick to them. Treat gambling as entertainment, not income. Use limits, take regular breaks, avoid betting under stress or when impaired, and keep accurate records of deposits and time spent.

Access to Professional Help

For specialist support contact recognised services in Australia such as Gambling Help Online, Lifeline, or Gamblers Anonymous. Professional counselling and helplines provide confidential advice and treatment options.

How to Get Help from Us

If you need immediate assistance use live chat or email support to request limits, time-outs or self-exclusion. Our staff can also point you to external support organisations and local counselling services.