Contact Us
Need help? Support is on hand to assist with questions, account-related issues, technical concerns or general feedback. Use live chat for fast replies, email for detailed account or payments queries, or call our local team for urgent matters. Help is available via convenient channels and staff can assist with verification, deposits, withdrawals and site navigation. Contact options suit mobile and desktop users across Australia. Support covers account, payments and site issues.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat 24/7 (English; verification & account help) |
| General enquiries | [email protected] - accounts, billing and general info |
| Affiliate enquiries | [email protected] - partner onboarding, tracking and payouts |
| Phone | +61 2 9187 4625 - local line |
| Working hours | Live chat 24/7 · Email Mon-Fri, 09:00-18:00 AEST |
Email assistance
For detailed requests, account-related issues or when you need to send documents, please email our support team - it's the preferred contact method. Include a clear subject line, your full name, account ID and up-to-date contact details to avoid delays. Emails let us track cases and attach files, so provide all relevant information in your first message.
Contact Form
Response Time
Contact Vegasnow support via live chat or email. Most enquiries are answered within one business day. More complex issues, such as account verification, payment reviews or security checks, may take longer depending on their nature. We’ll keep you updated by email and in-chat while the matter is being processed, and response times can vary during peak periods.
Feedback
Tell us what you think - suggestions, bugs or new feature ideas are welcome. Send feedback via live chat or email and our team will review it carefully. We use your input to improve site features, bonuses, payments and mobile performance. Help shape Vegasnow by sharing ideas that make the casino easier to use and more enjoyable for everyone.